Privacy Policy

1. Information We Collect

To provide you with personalized Ayurvedic consultations and treatments, we collect the following types of information:

• Personal Details: Name, age, gender, email address, phone number, and physical address.
• Medical & Health Data: Information regarding your constitution (Prakriti), medical history, symptoms, lifestyle habits, diet details, past treatments, and diagnostic reports.
• Technical Info: IP address, browser type, and site usage statistics collected automatically via cookies.

2. How We Use Your Information

We use the information collected from you for the following purposes:

• Designing customized Ayurvedic treatment and wellness programs (dietary, lifestyle, herbal, and Panchakarma).
• Scheduling, confirming, and managing your consultation appointments.
• Maintaining accurate patient database files and records for future clinical reference.
• Sending therapeutic reminders, health advice, and system notifications.
• Responding to questions, inquiries, and customer feedback.
• Improving our website performance, user experience, and clinic services.

3. Patient Record Confidentiality

Your medical history and clinical details are treated with the highest degree of confidentiality. We do not sell, rent, or lease your healthcare records or contact details to third-party marketing companies. Access to your clinical data is strictly restricted to Dr. Samundeswari Chandran and certified therapists directly involved in your care.

4. Sharing of Information

We may share your data only under the following limited circumstances:

• With trusted service providers who manage clinical operations, payment gateways, or booking software, under strict confidentiality agreements.
• If required by law, court order, or to protect the safety and rights of the clinic, our staff, or patients.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, disclosure, modification, or destruction. This includes encrypted communications (SSL/HTTPS), secure hosting architectures, and access controls for clinical systems. However, please note that no method of transmission over the internet or system storage is 100% secure.

6. Cookies and Tracking

We use cookies to analyze web traffic and personalize content. You can manage your preferences using the Cookie Consent banner displayed on our website, or manually block cookies via your browser settings. Disabling cookies may limit access to certain interactive parts of our site.

7. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to outdated details, or request deletion of your records (subject to legal or clinical record-keeping requirements). To exercise these rights, please contact us at the details below.